Contact Us

Q: What is your return policy?

We offer a 14-Day Money Back Guarantee On All Items. Check out our 14-Day Return Policy found at the bottom of the page!

Q: What if I'm not satisfied with my purchase?

We strive for 100% customer satisfaction. If for any reason you're not happy with your purchase, you can take advantage of our hassle-free return policy. Please refer to our “ Returns & Refund ” page for more information on how to initiate a return or exchange.

Q: Can I track my order?

Sure! Once your order has been processed and shipped, you will receive a tracking number via e-mail. You can use this tracking number to monitor the progress of your package.

Do you’ve got some Q’s to us?

Ask us about an order, a product, anything we can help with! We promise we’re really nice.

Phone: +44 (0333) 090-5262:

Email: care@valuedline.co.uk

Business information:

Store Name: Valued Line

Phone: +44 (0333) 090-5262

Email: care@valuedline.co.uk

Address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom

Business Hours: Monday - Friday, 9:00 AM to 5:00 PM (GMT)

Need Help?

Frequently Asked Questions

How long will it take for my order to ship, and when will I receive it if I'm in the UK?

We currently only ship within the UK. Our handling time is 1-3 business days (Monday to Friday), and the transit time is typically 4-7 business days (Monday to Friday). Your order may ship out the same business day or take up to 3 business days to process. On average, your product will be delivered in 4-7 days. Please note that on rare occasions, order shipment may take longer due to unforeseen delays.

Which payment methods do you accept?

We accept payments via Visa, MasterCard, American Express, Discover, Diners Club, Elo, Apple Pay, and PayPal.

What is your return policy?

We offer a 14-Day Money Back Guarantee On All Items. Check out our 14-Day Return Policy found at the bottom of the page!

What if I'm not satisfied with my purchase?

We strive for 100% customer satisfaction. If for any reason you're not happy with your purchase, you can take advantage of our hassle-free return policy. Please refer to our “Returns & Refund” page for more information on how to initiate a return or exchange.

Can I track my order?

Sure! Once your order has been processed and shipped, you will receive a tracking number via e-mail. You can use this tracking number to monitor the progress of your package.

Factory Warranty

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Protected Privacy

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Refund Guarantee

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Boost Your Home Value.

Caring for your outdoor living space creates a peaceful, welcoming area for relaxation, boosts home value, and encourages more time spent outside.