Built to Last Use
Official Warranty Included
In stock, ready to ship
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your payment.
“At valuedline, our goal is to provide you with the best shipping options, no matter where you are. Our mission every day is to deliver to customers across United Kingdom and make sure that you deserve the most quality levels of responsiveness at any time”
Once an order has been submitted, you will be provided order status and shipping information and receive the tracking number (via email) once your order has been shipped.
Shipping Charges
Enjoy free shipping on all orders of £200.00 GBP or more within the United Kingdom. A shipping fee of £15.00 GBP applies to orders under £200.00 GBP.
Order Acceptance & Pricing
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence or banking information check. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
Every effort is made to dispatch your order as soon as possible. All orders are processed after placing the order.
Handling, Transit, and Order Cut-off Time for United Kingdom.
Handling time is 1-3 Business Days (Monday to Friday)
Transit time is 4-7 Business Days (Monday to Friday)
Cut Off Time is 5.00 PM
All orders ship the same day if placed before 5.00 PM (Greenwich Mean Time)
Time Zone: (GMT) Greenwich Mean Time (London)
Your order will typically arrive within 4 to 7 business days. Most orders are shipped using our trusted third-party freight carriers. For larger items requiring freight shipping (via 18-wheeler), you will be contacted to schedule a curbside delivery. To avoid delays, please ensure that you provide the correct phone number during checkout.
Delivery times are estimates based on the date an order is dispatched, taking into account transit times. Some deliveries may take longer due to factors such as incorrect addresses, adverse weather conditions, or other unavoidable circumstances.
Order Confirmation
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
Order Payment
All customers are charged at the time of purchase. All payments are in GBP.
Separate Shipments
If you order multiple items, they may be shipped separately due to warehouse locations or product availability. You will receive separate tracking numbers for each shipment at no additional shipping cost.
Order Cancellation and Change Requests
You may request to cancel or modify your order (e.g., change the quantity, color, size, or shipping address) within 24 hours of placing it. After this period, we can no longer guarantee changes or cancellations, as we process orders immediately. If we can cancel the order after 24 hours, a 20% cancellation fee will apply to cover costs already incurred.
Returns and Restocking Fees
Our return policy is effective for 14 days from the date you receive your product. To be eligible for a return, the item must be defective, in the same condition as when you received it, and in its original packaging. Approved returns will be refunded in full, minus a 20% restocking fee.
Backordered or Out-of-Stock Items
If an item you ordered is out of stock, we will inform you via email. If you agree to wait and the item becomes available within 14 days, we will proceed with your order. If the item is still unavailable after 14 days, we will offer a refund or the option to choose another product.
If your parcel is visibly damaged upon delivery, please reject it and contact our customer service immediately. If you were not present during delivery, please contact us for further instructions.
What happens after I place an order?
You'll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Your order will typically ship out within 1-3 business days (not including holidays). Products that have customizations will take longer to ship out.
Please check your spam folder for the confirmation email if you don't see it in your inbox.
If you don't receive a confirmation email, please email care@valuedline.co.uk with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.
We will reach out to you separately for items of a custom nature to ensure the proper customizations are applied. These items will only be processed and shipped out after we receive the customizations.
Which carriers do you ship with?
We utilize several trusted carriers for shipping within the United Kingdom, including Royal Mail, DHL, and DPD. For high-value orders, our carriers may require a signature upon delivery to ensure safe and secure receipt.
How do I check the status of my order?
Simply track your order using the tracking number we provide you through email. If you haven't received a tracking number after 7 business days, please email care@valuedline.co.uk and we will assist you from there.
Contact Information
Store Name: Valued Line
Phone: +44 757 732 5573
Email: care@valuedline.co.uk
Address: Suite TCO5 1 Rocky Lane, Aston, Birmingham, B6 5RQ, United Kingdom
Business Hours: Monday - Friday, 9:00 AM to 5:00 PM (GMT)
Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Our return policy is effective for 14 days from the date you receive your product. To be eligible for a return, your item must be in the same condition as when you received it, and in its original packaging or have never been used. If your return is approved, you will receive a full refund, minus a 20% restocking fee.
To start a return, you can contact us at care@valuedline.co.uk . Please note that returns will need to be sent to the following address: Suite TCO5 1 Rocky Lane, Aston, BirminghamB6, 5RQ, United Kingdom.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at care@valuedline.co.uk
Returns:
We accept returns for both defective and non-defective products. If you are not satisfied with your purchase or if the product is defective, you can return it following our return guidelines.
Return Guidelines:
Products must be returned within 14 days from the date of delivery.
The item must be in its original condition, unused, and in the original packaging.
A valid proof of purchase is required for all returns.
RETURN METHOD:
Your option to send us your return: By Mail
Return Label: Customer's responsibility.
Restocking Fee: We charge a 20% restocking fee for returned products. This fee is deducted from your refund, and it covers the cost of processing the return.
Refund Processing Time:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, refunds will be processed within 8 business days after we receive the returned product. So, refund processing time is 8 business days. The time for the refund to reflect in your account may vary depending on your payment provider. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we approved your return, please contact us at care@valuedline.co.uk
OUR FEES FOR RETURN OR REFUND OF United Kingdom
Damages and issues (Defective Products)
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee is GBP 0.00, but a 20% restocking fee will apply, which will be deducted from your refund.
For your responsibility (Customer Remorse)
Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake doesn’t need any more or if the wrong products are so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping. The Re-stocking fee is GBP 0.00, but a 20% restocking fee will apply, which will be deducted from your refund.
Exchanges:
We only replace items that were initially defective or damaged. If you need to exchange your product for the same item, please email us at care@valuedline.co.uk . The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, you can make a separate purchase for the new item.
Contact Information
Store Name: Valued Line
Phone: +44 757 732 5573
Email: care@valuedline.co.uk
Address: Suite TCO5 1 Rocky Lane, Aston, Birmingham, B6 5RQ, United Kingdom
Business Hours: Monday - Friday, 9:00 AM to 5:00 PM (GMT)
At VALUED LINE, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.
Our value products are covered by a warranty of 2-Years* from the date of purchase. This warranty covers manufacturing defects but does not cover damage caused by misuse, lack of care, accidents, or normal wear and tear.
*The warranty period may vary for some products. The warranty is mentioned on your product page in (Overview) area, check it to confirm.
Our warranty covers:
The warranty does not cover:
*Certain products are subject to customized policies.
To make a warranty claim, please follow these steps:
Please note that customers are responsible for shipping costs when sending products back for warranty claims.
If your product is found to be defective within the warranty period, we will replace it at our discretion. If the exact model is not available for replacement, a model of equal value and similar style will be provided.
Have a question? Just feel free to contact us. We're available 24/7 at care@valuedline.co.uk or 757 732 5573, or by post to:
Store Name: Valued Line
Phone: +44 757 732 5573
Address: Suite TCO5 1 Rocky Lane, Aston, Birmingham, B6 5RQ, United Kingdom
Business Hours: Monday - Friday, 9:00 AM to 5:00 PM (GMT)
We work hard to make sure we offer the best ultimate value for money through our brand's quality first (value built to last) and offering you the best price based on materials. That's our vision.
Happy Customer = High Value + Premium Service + Best Price
Get up today and improve the quality of your daily life with your loved ones, family, and friends by using our valuable solutions in your garden!
Have a question? Just feel free to contact us at
care@valuedline.co.uk or 757 732 5573, or by post to:
Store Name: Valued Line
Phone: +44 757 732 5573
Email: care@valuedline.co.uk
Address: Suite TCO5 1 Rocky Lane, Aston, Birmingham, B6 5RQ, United Kingdom
Business Hours: Monday - Friday, 9:00 AM to 5:00 PM (GMT)
Introducing the Palma Collection Outdoor Set, set to arrive in Spring '24. This premium-quality set is crafted with meticulous attention to detail, ensuring a perfect blend of style and durability for your outdoor space.
Externally, our Randa Collection showcases a stunning 5mm half-round HDPE wicker weave. Not only does this choice of wicker add an elegant touch, but it also delivers exceptional durability. This half-round weave is hailed as the most realistic and hard wearing wicker on the market, providing a truly authentic look and feel to your outdoor sofa set.
As for the coffee table, it is crafted from hardwood acacia. Not only is this choice environmentally friendly due to its (fast-growing) nature, but it also offers long-lasting durability. Designed to withstand the test of time, the acacia coffee table complements the overall design of the set beautifully.
Elevate your outdoor living experience with our Outdoor Set. With its unrivaled blend of style, durability, and easy maintenance, this set is the perfect choice for those seeking a high-quality and enduring outdoor seating option.
Choose options
Boost Your Home Value.
Caring for your outdoor living space creates a peaceful, welcoming area for relaxation, boosts home value, and encourages more time spent outside.
