How long will it take for my order to ship, and when will I receive it if I'm in the UK?

We currently only ship within the UK. Our handling time is 1-3 business days (Monday to Friday), and the transit time is typically 4-7 business days (Monday to Friday). Your order may ship out the same business day or take up to 3 business days to process. On average, your product will be delivered in 4-7 days. Please note that on rare occasions, order shipment may take longer due to unforeseen delays.

Which payment methods do you accept?

We accept payments via Visa, MasterCard, American Express, Discover, Diners Club, Elo, Apple Pay, and PayPal.

What is your return policy?

We offer a 14-Day Money Back Guarantee On All Items. Check out our 14-Day Return Policy found at the bottom of the page!

What if I'm not satisfied with my purchase?

We strive for 100% customer satisfaction. If for any reason you're not happy with your purchase, you can take advantage of our hassle-free return policy. Please refer to our “ Returns & Refund ” page for more information on how to initiate a return or exchange.

Can I track my order?

Sure! Once your order has been processed and shipped, you will receive a tracking number via e-mail. You can use this tracking number to monitor the progress of your package.

Warranty Policy

At VALUED LINE, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.

1. Warranty Period

Our value products are covered by a warranty of 2-Years* from the date of purchase. This warranty covers manufacturing defects but does not cover damage caused by misuse, lack of care, accidents, or normal wear and tear.

*The warranty period may vary for some products. The warranty is mentioned on your product page in (Overview) area, check it to confirm.

2. What's Covered

Our warranty covers:

Defects in the material, such as not match to our promises.
Damaged your order items, before using and opening your new order.
Mismatch of size, color or type after your order has been delivered.

3. What's Not Covered

The warranty does not cover:

Scratches due to improper use.
Damage caused by accidents, negligence, or improper use.
Products that have been modified or repaired by anyone other than VALUED-LINE.

4. Making a Warranty Claim

*Certain products are subject to customized policies.

To make a warranty claim, please follow these steps:

Contact our Customer Care team at care@valuedline.co.uk
with your order number and a detailed description of the issue.
Our team will review your claim. If your warranty claim is approved, we will provide you with a return authorization number.
Send your product back to us, including your return authorization number and proof of purchase.
Once we receive your returned order, our team will inspect it and contact you regarding the next steps.

Please note that customers are responsible for shipping costs when sending products back for warranty claims.

5. Warranty Service

If your product is found to be defective within the warranty period, we will replace it at our discretion. If the exact model is not available for replacement, a model of equal value and similar style will be provided.

6. Contact Information

Have a question? Just feel free to contact us. We're available 24/7 at care@valuedline.co.uk or 0333 090 5262, or by post to:

Store Name: Valued Line

Address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom

Business Hours: Monday - Friday, 9:00 AM to 5:00 PM (GMT)

Thank you for choosing us. We appreciate your interest in durable, long-lasting value!